FAQs
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General Questions
Payment & Delivery

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1.1 Do you have factory verifaction certificate and products testing report?

Yes. Anndooo appreciate Corporation Social Responsibility and are a member of Amfori BSCI.  We are certified with ISO9001, and addtion to our products successfullly passed test of REACH, SGS and TUV.

1.2 Where is your main maket?

The countries to which we export our chairs and tables include England, Turkey, Saudi Arabia, Ukraine, Italy, Brazil, Peru, America, Germany, Australia, Singapore, Philippines etc.

1.3 Can high borosilicate glassware go from freezer to oven safely?

Yes, due to its excellent thermal stability, high borosilicate glassware can safely transition from extreme cold to high heat without cracking.

1.4 . Can high borosilicate glassware be used in microwave ovens?

Yes, it is microwave-safe, making it convenient for heating food directly in the glassware.

1.5 Do you offer customization for your glass products?

Yes, we provide OEM services and can customize products, color, packages etc based on provided samples or drawings, for more info, please visit Custom Collaboration Models.

1.6 Are there minimum order quantities for wholesale orders?

Yes, minimum order quantities apply, but they can vary by product. Please inquire for specifics on the items you're interested in.

1.7 How do you ensure the quality of your glassware?

We have 20 QC staffs to conduct strict quality control processes at every stage of production to ensure each product meets our high standards and is free from defects.

1.8 How is your glassware packed for export?

Our products are carefully packed using protective materials that ensure safety during transit while optimizing space to reduce shipping costs, we have very good experience to export the glassware products to various countries.

1.9 Do you provide samples before placing a wholesale order?

Yes, we can provide samples for your evaluation. Samples could be provided immediately if we have stock, and it will take 7-10 days for customized products samples to be ready once contract is fixed. Sample costs and shipping may apply.

2.1 What payment term do you accept?

Anndooo is experienced in shipping goods to global markets with flexible payment terms. We accept payment through Paypal, TT and Letter of Credit.

2.2. What is the lead time for wholesale orders?

Lead times can vary depending on the order size and customization requirements. Typically, it takes about 3-4 weeks for 1-3 40ft HQ containers.

2.3 What kind of shipping terms can you offer?

Anndooo accpets incoterms with EXW, FOB, FCA, CIF, CNF, CPT & DAP for bulk shipment, and DDP for samples.